Keynote: Creating a Complaint Free Environment

Event Time

Monday, September 13 12:00 PM - 1:30 PM

Info Alert

Create or Log in to My Show Planner to see Videos and Resources.




Log in to your planner to join the zoom meeting!


Info Alert

This Session Has Not Started Yet

Be sure to come back after the session starts to have access to session resources.

Event Location

Location: Virtual Platform

Event Information

Title: Keynote: Creating a Complaint Free Environment


Executives, employees, and staff deal with hundreds of complaints on a daily basis from both complaining customers and complaining coworkers. Silence the complaints by building a positive environment at work or at home with this fast-paced and humorous presentation by Will Bowen. 

In a fast-paced and funny presentation you’ll learn:

  • What’s wrong with complaining? 
  • What is (and isn’t) a complaint?
  • The five reasons people complain (as remembered by the acronym G.R.I.P.E.)
  • How to get other people (and ourselves) to stop complaining
  • Positive leadership in a negative world 

You’ll leave this presentation inspired, mindful of own complaints, and motivated to approach complainers with new, simple and effective strategies.

This session was recorded at the LIVE Institute & Expo on Monday, August 30, 2021 in Pittsburgh, PA.