6-5-7: The 6 Stages of Any Crisis, the 5 Techniques to P.I.V.O.T. Through It, and 7 Reminders to Lead Proactively Out of It
Does your team understand the six stages of a crisis?
Do your leaders recognize the stage people are in, and do they react appropriately?
Are you leading or just hoping for the right outcomes?
To successfully lead people through and out of a crisis, first, we first have to understand the six stages of a crisis. Based on her Navy experiences during the first and second Gulf Wars and 9-11, Commander Mary Kelly articulates the reactions of people in various stages of crisis. As effective leaders we must be able to help our teams P.I.V.O.T through the crisis, by renewing their sense of purpose, influencing and inspiring others to take the right action, assessing the volatility levels, seeing the opportunities, and providing the right tools, techniques, and technology that allow people to succeed. Only then can we apply Mary’s seven leadership reminders (C.L.A.M.P.E.R.), so that we are providing the right response to the right people at the right time to achieve the right outcomes.