Creating a Complaint Free Environment

Event Time

Originally Aired - Monday, August 30 9:00 AM - 10:30 AM

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Event Location

Location: Spirit of Pittsburgh Ballroom


Event Information

Title: Creating a Complaint Free Environment

Description:

Executives, employees, and staff deal with hundreds of complaints on a daily basis from both complaining customers and complaining coworkers. Silence the complaints by building a positive environment at work or at home with this fast-paced and humorous presentation by Will Bowen. 

In a fast-paced and funny presentation you’ll learn:

  • What’s wrong with complaining? 
  • What is (and isn’t) a complaint?
  • The five reasons people complain (as remembered by the acronym G.R.I.P.E.)
  • How to get other people (and ourselves) to stop complaining
  • Positive leadership in a negative world 

You’ll leave this presentation inspired, mindful of own complaints, and motivated to approach complainers with new, simple and effective strategies.

As a bonus, all attendees will receive the materials to implement Will’s Complaint Free Challenge at the show and beyond.


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